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Shipping Policy

Lady Wyck Candle + Co.

By placing an order, you agree to the shipping terms outlined below.

Entity & Fulfillment Disclosure

Lady Wyck Candle + Co. products are created and fulfilled by Lady Wyck Candle + Co.
Purchases may be processed through From Idea to Ink, both operating under Awaken and Return Enterprises.

For the purposes of this policy, “we,” “us,” and “our” refer collectively to Lady Wyck Candle + Co., From Idea to Ink, and Awaken and Return Enterprises.

This policy applies regardless of the platform or point of purchase, including Etsy, Wix, Facebook, and Instagram.

Processing Time

All orders are processed within 3–7 business days, excluding weekends and holidays, unless otherwise stated.

Processing time refers to the time required to prepare, package, and hand off your order to the shipping carrier. Processing time does not include transit time.

During high-volume periods, holidays, or promotions, processing times may be extended.

Shipping Methods & Carriers

Shipping methods and carriers are selected at checkout based on availability and destination.

We reserve the right to choose the most efficient carrier to fulfill your order. Delivery times provided by carriers are estimates only and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight and size

  • Shipping destination

  • Selected shipping method

All shipping fees are non-refundable.

Order Tracking

Tracking information will be provided once your order has shipped.

Please allow up to 48 hours for tracking updates to appear after shipment confirmation.

Delivery Responsibility

Once an order has been marked as delivered by the carrier, responsibility transfers to the customer.

We are not responsible for:

  • Delays caused by the carrier

  • Incorrect or incomplete shipping addresses

  • Packages marked as delivered but not received

  • Theft after delivery

  • Weather-related delays

  • Carrier service disruptions

Customers are responsible for ensuring shipping information is accurate at checkout.

Incorrect or Undeliverable Addresses

Orders returned due to incorrect, incomplete, or undeliverable addresses may be subject to:

  • Additional shipping fees for reshipment, or

  • Cancellation with shipping costs deducted from any approved refund

Damaged Shipments

If your order arrives damaged, you must contact
info@awakenandreturn.com
within 48 hours of delivery and provide clear photographic evidence of the damage, including packaging.

Claims submitted after 48 hours may be denied.

Lost or Delayed Shipments

If a shipment appears delayed or lost, please contact the carrier directly using your tracking number.

While we may assist with inquiries, we are not responsible for carrier delays or losses once the order has been shipped.

International Shipping (If Applicable)

International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

Delivery timelines for international shipments vary and are not guaranteed.

Policy Enforcement

We reserve the right to update or modify this Shipping Policy at any time without prior notice.
Continued use of our services constitutes acceptance of the current policy.

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© 2026 Awaken and Return Enterprises. All rights reserved.
This policy is the intellectual property of Awaken and Return Enterprises and may not be reproduced, copied, or distributed without written permission.

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